Privacy Policy
Mealo is a meal-subscription and delivery service operated by Dimension 5 Consulting SAL ("Mealo", "we", "us"), based in Lebanon. This policy explains what information we collect through the Mealo app and website, why we collect it, and the choices you have.
1. Information we collect
Account details. Your name, email address, phone number, and password (stored only in hashed form). You provide these when you create an account or place an order.
Delivery details. The delivery addresses you save, including the map coordinates of the address so we can confirm it is inside our delivery area and calculate the delivery fee.
Location. If you allow it, the app uses your device's location only while you are using it, to suggest your current address and find your delivery zone. We do not track your location in the background, and you can decline location access and enter an address by hand instead.
Orders. The plans, meals, delivery dates, extras, and payment method you choose, and your order history.
Nutrition and dietary information. To plan your meals we may ask for your goal, dietary preferences, allergens or foods to avoid, and optional body details such as age, height, weight and activity level. Providing these is voluntary; they are used only to tailor your meals and portions.
Payment. The payment method you select for each order (cash on delivery, bank transfer, Whish, or card) and, if you choose to save a payment method, the details you enter so future orders are faster.
2. How we use it
- To prepare, deliver and manage your orders and subscription.
- To calculate delivery fees and confirm your address is in our service area.
- To tailor meals and portions to your goals, preferences and allergens.
- To contact you about your orders and deliveries (for example, order confirmations).
- To provide customer support and improve the service.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Who we share it with
We share information only as needed to run the service:
- Our kitchen and delivery staff, who receive your name, phone number, delivery address, meals, allergens and delivery notes so they can prepare and deliver your food.
- Service providers that host and operate the app on our behalf, including our database and authentication provider (Supabase) and our email delivery provider for order emails.
- Map and address services used to display maps and look up addresses you search for (such as OpenStreetMap and your device's map provider). When you search for an address, the text you search is sent to these services.
- Where required by law, or to protect our rights, customers and staff.
4. How long we keep it
We keep your account and order information while your account is active and for as long as needed to fulfil orders, handle payments and disputes, and meet legal and accounting obligations.
5. Your choices and rights
- Update your details at any time from the You tab in the app.
- Location can be turned off in your device settings; you can still order by entering an address.
- Delete your account or request a copy of your data by emailing [email protected]. We will confirm and act on your request.
6. Security
Information is transmitted over encrypted connections and stored with access controls so that each customer can only see their own data. No system is perfectly secure, but we take reasonable steps to protect your information.
7. Children
Mealo is not directed at children under 13, and we do not knowingly collect information from them. Our teen plans are intended to be ordered by a parent or guardian on a teenager's behalf.
8. Changes to this policy
If we make material changes, we will update the date at the top of this page and, where appropriate, let you know in the app.
9. Contact
Questions about privacy: [email protected]
Dimension 5 Consulting SAL, Lebanon.